After-Hours Intake Infrastructure
Never Let Another Lead Slip Away.
Capture leads across web, text, voice, MMS, and QR codes. Qualify every opportunity in real time and route it to the right team or partner instantly.
Ready to set up now?
- Your rules set every threshold
- An attorney decides every engagement
- No credit card required
Example: a text message about commercial dispute scores 98 and goes to attorney alerted. Change your rules in the Try it section and the routing changes.
The night, hour by hour
The first 15 minutes decide who the client hires.
Both tracks begin with the same inquiry. Times are illustrative of one overnight matter, not a guarantee.
9:15 PM
Inquiry arrives
Route It AI
Inquiry received
A prospect writes in through the web form or SMS.
Answering service
Call goes to voicemail
A generic greeting records a message. Nothing is triaged.
9:16 PM
1 minute later
Route It AI
Qualified and routed
Route It AI qualifies merit, confirms jurisdiction, and alerts the on-call partner with a priority notification.
Answering service
No one is alerted
The message waits in a mailbox. No partner knows the prospect called.
9:30 PM
15 minutes later
Route It AI
Consultation confirmed
The consultation is set and the retainer agreement is staged for partner sign-off.
Answering service
Message still unheard
The prospect keeps looking and calls other firms.
8:30 AM
11 hours 15 minutes later
Route It AI
Partner is prepared
The partner has the brief and the staged agreement before the office opens.
Answering service
Voicemail is played
Staff call back to gather facts that could have been captured overnight.
10:00 AM
12 hours 45 minutes later
Route It AI
Your firm got there first
Your firm reached out the night before. Attorney approval decides the engagement.
Answering service
Prospect signs with a competing firm
The retainer goes to the firm that answered first.
Try it
Paste a message. Watch it get scored.
Set the rules your firm would use, then type like a prospect would. Every fact found and every point earned is shown, and the route follows your rules.
Below it, the brief waits for the morning queue. The live routing demo at the top follows this too.
Practice areas your firm handles
197 of 600
Demo rules run in your browser. Nothing you type leaves this page. Conflict checks are not part of the demo.
What it found
Our supplier of six years stopped shipping and says our contract expired. We have a $2.4M order in transit and the cure window ends on the 28th. We are in Wilmington, Delaware. Please call tonight.
Immediate
Route
Attorney alerted
Score 98 out of 100. Score 98 meets your threshold of 85. The on-call attorney is alerted tonight with the brief.
- Matter type recognized+50/50
- Dollar exposure+18/18
- Deadline stated+10/10
- Deadline is immediate+6/6
- High stakes language+0/12
- Location stated+5/5
- Asks for a prompt call+5/5
- Enough detail to act on+4/4
Alert text to the attorney
Route It AI priority. Commercial dispute, Wilmington, Delaware. $2.4M mentioned, deadline the 28th. Urgency 98/100. Brief attached.
The attorney decides every engagement. Nothing here is legal advice.
We audit your real after-hours messages with these same rules.
How it works
Three moves from audit to answered.
01
We audit your after-hours intake
We read how your real overnight messages are handled today and measure how long each one waits for a person.
02
You set the rules
Choose your practice areas, jurisdictions, alert threshold, and on-call partners. Your rules decide every route.
03
Leads are routed, attorneys decide
Every lead is captured and scored. The on-call attorney gets the brief and decides what happens next.
Firm Revenue Recapture
What the after-hours gap costs your firm each year.
Everyone who could be the on-call attorney for a new matter.
Fees from a typical engagement. Above $150,000 the audit uses your own figures.
Assumes 2 after-hours inquiries per attorney per month, with 25% lost to response latency and 50% recaptured. Partner time assumes 20 minutes to return and screen each after-hours message.
Recaptured retained matter value, per year
Recaptured retained matter value: $1,050,000 per year. Partner time returned: 80 hours.
Plus 80 partner hours returned each year.
After-hours volume
10 attorneys x 2 per month x 12
240 inquiries
Lost to response latency
240 x 25%
60 inquiries
Captured with Route It AI
60 x 50%
30 matters
Average matter retainer
As entered
$35,000
A planning estimate on stated assumptions. Not a forecast or a guarantee.
We replace these assumptions with your own intake data.
Ethics and Bar Compliance Dossier
Memorandum. Written for ethics counsel.
- TO:
- Managing Partner and Ethics Counsel
- FROM:
- Route It AI
- RE:
- Bar ethics boundaries and client data handling
01
Non-UPL Guarantee
Route It AI performs administrative intake screening only. It renders zero legal advice. It does not evaluate a case, predict an outcome, or tell a prospect what to do. Every prospect is told that an attorney will follow up.
02
Zero Automated Retainer Commitments
Route It AI never accepts a matter, binds the firm, or issues an engagement agreement on its own. Every retainer decision requires attorney authorization, and the on-call partner receives the brief before anything is promised.
03
Confidentiality and Isolation
Each firm’s intake data is held in an isolated, private environment. Client records are never used to train public models.
Questions a managing partner asks
Does this count as giving legal advice?
No. Route It AI screens and routes. It never evaluates a case or tells a prospect what to do, and every prospect is told that an attorney will follow up.
Who decides whether we take a matter?
An attorney, always. The system alerts the on-call partner with a brief and a score. Nothing is promised to the prospect and no agreement is issued until an attorney authorizes it.
Can we set our own rules?
Yes. You choose the practice areas you handle, the score that wakes an attorney, and who is on call. The Try it section above runs on exactly those controls.
Where does our data go?
Each firm’s intake data is held in an isolated, private environment and is never used to train public models. Full terms are in the Privacy Policy and Terms of Service below.
How do we get started?
Schedule a Firm Audit and we review your after-hours intake with you. If you would rather configure it yourself, use Start your setup.
This memorandum summarizes product commitments and is not legal advice. Have your ethics counsel review any intake system before use. Full terms are in our Privacy Policy and Terms of Service.
Be the firm that answers at 9:15 PM.
We audit your after-hours intake, then configure triage for your practice areas, jurisdictions, and on-call partners.
No credit card required. An attorney decides every engagement.
